Sally Prescott

Sally Prescott

ZFL (UK) Ltd

Exceptional leadership and customer service | Coach | Trainer | Facilitator | Hospitality mentor | People developer

I’m on a mission to make the UK renowned for exceptional customer service. I set people and organisations up for success by focusing on outcomes and creating training and development that delivers tangible results. Tailored coaching and leadership development programmes make a positive difference to an organisation’s people and profitability. I work with business decision makers, teams and individuals in the hospitality, leisure, retail, tourism, health and care sector who are looking to achieve excellence in their life and career.

Ask me about our accessible and cost effective Exceptional Leadership Makes Sense and Exceptional Service Makes Sense programmes.

If you’d like to discuss how I can help your organisation, visit or drop me a line on or 07919 417978.

Accredited by the International Coach Federation (ICF), I can help you and your team members to:
➢ Build an exceptional reputation and a loyal customer base
➢ Grow and develop inspirational leaders
➢ Overcome hurdles and challenges
➢ Reach your full potential
➢ Deliver the results and outcomes you want

I have a strong track record of inspiring teams, supporting and coaching individuals to achieve high levels of success.

> Listen, consider, respond
My approach is to listen to the client’s objectives, take time to consider what support is required and respond by developing and delivering a programme that will help achieve the desired outcomes. Training and coaching is flexible and responsive to the needs of the business or individual. I use a variety of techniques and approaches including online training and workshop facilitation.

I work in partnership with highly respected organisations such as Franklin Covey and the Dorchester Collection Academy to deliver a variety of successful leadership development programmes. My passion for hospitality drove me to join HR in Hospitality where I have been a volunteer Committee member for almost a decade. I’m also a dedicated Trustee of the children’s charity Radio Lollipop.


ID Event Name Duration Start Date
Apr 21 ONLINE: Colony Networking – Book Panel 1 Hours April 8, 2021