ONLINE: Colony Networking & Customer Focus

ONLINE Business Networking… and focusing on customer needs, experience and behaviour

How well do you know your customers? As it’s ‘Get to know your customer day’, our theme at this month’s event will be Customer Focus.

Colony events are networking events that include both open and structured networking. In addition, our monthly mixed events also include either a talk from a business speaker on a generic business topic, a business panel or a structured business activity.

CONTENT:

Facilitated networking – both open group as well as structured plus an expert guest speaker.

Recognised and sought after for his unique slant on communication and behavioural styles, James Perryman will celebrate ‘Get to know your customer day’ with us by asking “how well do you know your customers?”.

He’ll help you walk in your customers’ shoes, be clear on their needs and expectations, and help you determine what their customer journey SHOULD be like, e.g.
– Is it simple and straight forward?
– Is it efficient, prompt and timely?
– Does it create the right emotions?
– Is it exciting, different and memorable?

James will also share some stories that highlight the importance of finding those moments to exceed your customers’ expectations, and how to engage and motivate your people, partners and suppliers to create memorable moments.

TIMINGS:

16.00 – Early bird login for Colony members catch up

16.30 – Login for visitors. Familiarisation and quick-fire open networking

16.45 – Presentation form James Perryman

17.45 – Q&A & further networking

18.00 – Close

PRICE:

From £12.50 PAYG or included in annual Colony Networking membership and event plans (click to enquire).

VENUE:

ONLINE

NOTES:

Donations to our 2021 nominated charity, 1Voice, will be much appreciated. These can be made from our website or you can donate in cash at the event.

Pre-booking required in order to receive login details. Booking line closes an hour before the event start time.

SPONSORS & ASSOCIATES: